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FAQs

PRINTS

CARE - Prints on paper are resistant to scratches and fingerprints. Wood panels prints may be cleaned with a dry or damp clean cloth. 

SIZES - Each image has been carefully adjusted to the print dimensions of the paper/wood you select. 

FRAMING - Frames are not included. Paper dimensions are indicated in each listing, and the printed image is scaled down within that paper size to leave a one inch border. When purchasing frames, consider frame size and mat opening size. Some options for purchasing frames are HEREHERE and HERE.

SHIPPING - Prints are made to order and take approximately 3 weeks until arrival. Orders of up to five prints on paper are shipped in tubes. Larger orders and wholesale orders are shipped flat.

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PILLOW COVERS

CARE - Covers may be machine washed in cold water, dry flat. May be dry cleaned. Do not bleach.

INSERTS - Inserts are not included. We recommend inserts with dimensions that are 1-2 inches larger than the dimensions of the cover, use same size for lumbar. Some options for individual inserts are available HERE, HERE or HERE.

SHIPPING - Covers are are currently made to order and take approximately 3-4 weeks until arrival.

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POTTERY

CARE - Each piece is one-of-a-kind and distinguished by unique characteristics such as variation in size and color due to the handmade process. We recommend hand washing only, as dishwasher detergent chemicals can harshly affect handmade pottery. And because microwaves may not heat evenly and may unduly heat the natural metals in the clay, please do not put in the microwave. Decorative pieces should not be used for food, and can be dusted with a soft cloth.

SHIPPING - orders are packed and sent within 7 business days. Smaller orders are shipped via USPS Priority (2-3 days), larger orders are shipped with signature confirmation via USPS Parcel Select or Standard Shipping (2-9 days).Customers outside the US, please contact me directly for shipping feasibility and pricing. (info@juliapaulpottery.com)

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RETURNS

Orders are carefully packed, but should an item arrive damaged or defective, please contact me immediately. (info@juliapaulpottery.com)