FAQs

 

PILLOWS

SHIPPING - Pillows are are currently made to order and take approximately 3-4 weeks until arrival.

CARE - Covers may be machine washed in cold water, dry flat. May also be dry cleaned. Do not bleach.

INSERTS - We currently do not offer inserts, but recommend hypoallergenic "down alternative" (or "synthetic down"), or 90/10 feather/down inserts for the softest, loftiest feel for your pillows. To ensure that the corners of your pillow covers are filled and your pillow is plump, we recommend using inserts with dimensions that are 1-2 inches larger than the dimensions of the cover: 

  • use 13" x 25" insert for 12" x 24" cover
  • use 20" x 20" insert for 18" x 18" cover
  • use 24" x 24" insert for 22" x 22" cover

 

POTTERY

CARE - Each piece is one-of-a-kind and distinguished by unique characteristics such as variation in size and color due to the handmade process. I recommend hand washing only, as dishwasher detergent chemicals can harshly affect handmade pottery. And because microwaves may not heat evenly and may unduly heat the natural metals in the clay, please do not put in the microwave. Decorative pieces are lead free and can be dusted with a soft cloth.

SHIPPING - orders are packed and sent within 7 business days. Smaller orders are shipped via USPS Priority (2-3 days), larger orders are shipped with signature confirmation via USPS Parcel Select or Standard Shipping (2-9 days).Customers outside the US, please contact me directly for shipping feasibility and pricing. (info@juliapaulpottery.com)

 

RETURNS

Orders are carefully packed, but should an item arrive damaged, please contact me immediately. (info@juliapaulpottery.com)