policies

LEAD TIME 

Production time for made-to-order pieces is usually between 6-12 weeks. I would be happy to provide an estimate based on your order. Although I will work with you to get your items to you as quickly as possible, because of the involved and extended nature of the process I am unable to make deadline guarantees.

SHIPPING

Smaller orders are shipped via USPS Priority (2-3 days), larger orders are shipped with signature confirmation via USPS Parcel Select or Standard Shipping (2-9 days).

Customers outside the US, please contact me directly for shipping feasibility and pricing. (info@juliapaulpottery.com)

RETURNS

Orders are carefully packed, but should an item arrive damaged, please contact me immediately. (info@juliapaulpottery.com) 

CARE

Each piece is one-of-a-kind and distinguished by unique characteristics such as variation in size and color due to the handmade process. All of my work is made from stoneware with lead-free glazes. I recommend hand washing only, as dishwasher detergent can harshly affect handmade pottery. And because microwaves may not heat evenly and may unduly heat the natural metals in the clay, please do not put in the microwave. Use your handmade pottery with care, but use it every day! 

Decorative pieces are lead free and can be dusted with a soft cloth.